| 12 Months "Carry-in" local warranty against hardware manufacturing defects (includes parts and labour but excludes cost of transport and re-installation of software). |
Hardware Services |
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First Year |
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Hardware: |
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 Central Processing Unit (CPU) |
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Monitor (excludes mouse, keyboard, speaker and other accessories) |
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2nd Year onwards (Prices exclude parts and transport) |
RM 80 per job |
Hardware general services, maintenance, repair or upgrades |
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General Services & replacements of parts |
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Preventive maintenance such as cleaning of CPU, FDD & CD-ROM drive |
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| Troubleshooting hardware problems and installation of new hardware. |
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| Software Services |
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| 1st month re-installation of pre-loaded software (Carry-in service only) |
FOC |
| Re-installation of licensed software (windows & other pre-loaded software) |
RM 80 per job |
| Configuration of Internet access |
RM 40 per job |
| Network consultation & Installation |
RM 80 per job |
| Other Software services, such as Diagnostic services, Virus cleaning, and Data backup |
RM 40 per job |
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| Transport (On-Site Servicing) |
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| Standard Charge (within 20KM of services station). Site beyond 20KM radius will incur an additional RM 0.70 per kilometer. |
RM 40 per trip |
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| False Calls |
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| Upon attending on-site service call and found that the reporting problem does not exist or has been rectified by the customer but not reported back to the vendor. |
RM 40 per call |
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| Cancellation Charge |
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| Cancellation charges are applicable where diagnosis is performed and customer decline the proceed (applicable to all machine whether carry-in or on-site service) |
RM 40 |
